At present we have two online shops for you to purchase from us:

• Training courses can be purchased at shop.niceic.com.
• Other products such as workwear, publications, certificates, stickers and labels can be purchased at shop2.niceic.com.

If you wish to purchase a combination of training courses and other products, for the time being you will need to make separate purchases on the relevant online shop.

In the near future we will be moving all products to the shop.niceic.com website.

There are a number of reasons why your order may have failed. This could be due to incorrect details being entered in relation to a billing or delivery address or due to incorrect/incomplete card details being entered or your card issuer refusing payment. If you continue to experience problems with placing your order please contact us.

Enter your voucher code into the 'voucher code' field on the basket page before checking out. Upon the successful application of the voucher code your payment information will automatically recalculate the cost of your order before payment is processed.

Once your payment has been processed an 'order confirmation' page will appear on screen which will confirm your order number.  You will also receive a copy of your invoice via email.

All prices illustrated on our website will be displayed with and without VAT. VAT is not included on our technical publications as these are classified as academic publications and therefore exempt from VAT. This does not include British Standard publications which are subject to VAT.

Payment is taken following the submission of your card details and upon successful confirmation from your bank.  An order confirmation screen will display once payment authorisation is received. 

We accept the following credit/debit cards

• Mastercard
• Visa
• Maestro/Solo

Sorry, we do not accept American Express.

You can also use Apple Pay and Google Pay to purchase training courses only on the shop.niceic.com website.

If you are NICEIC certificated, please go to my.niceic.com, login and under the account management section you may submit a request to update your email address.If you are not NICEIC certificated, please contact a member of the team who will be able to update your email address for you.

Please ensure you have activated your account and double check the details being entered.  If you are still experiencing problems, please contact us. 

On the log in page click on the 'forgot password' link. verify your identity by submitting the answers to the security questions you provided when you created your account you will then be able to enter and confirm a new password. 

Once we have received the returned goods and verified they are in an acceptable condition, we'll refund the person who originally placed and paid for the order. The way you originally paid for the purchase will determine how you are refunded. It can take up to 14 days of you returning the item(s) to receive your refund but we will always try to complete it sooner than this.

This certificate confirms that you have demonstrated the necessary skills and knowledge to perform specific tasks at a required standard, often through assessments or practical evaluations.

This certificate confirms that you have demonstrated the necessary skills and knowledge to perform specific tasks at a required standard, often through assessments or practical evaluations.

Given to participants who have attended a course or event, but it does not imply completion of any assessments or mastery of the content.

A formal certification that indicates you have achieved a nationally recognised level of expertise in a specific area of study, typically involving both theory and practical assessments. City & Guilds and EAL are established awarding bodies for vocational qualifications.

A certificate awarded for completing Continuing Professional Development (CPD) activities, which help you enhance your skills and knowledge in a professional context, often required for maintaining professional certifications or advancing in your career.